What do you do when two people you care about get into a conflict? How do you help them?
These people may be on your team at work, in your family, or your circle of friends.
Conflict is devastating because, in conflict, there is a breakdown in a relationship. This breakdown involves the disintegration of trust, empathy, and compassion for one another. Conflict, if left unchecked, can collapse a team, a family, and even an organization.
And when this happens, the relationship needs what Mark Golston calls an empathy jolt.
(Sidenote: If you don’t have Mark Goulston’s book, “Just Listen,” get it! Mark’s insight will help to reshape your perspective on the power of listening to enhance your relationships.)
This empathy jolt will be a significant first step in restoring the necessary components which make relationships possible: love, empathy, and compassion.
In the video below, I want to provide you with a simple, 3 question, framework to help those you know who may be stuck in a conflict experience an empathy jolt.
Check it out and learn more about helping others work through their relational conflict.
